We’re located in West Loop’s Fulton Market District. Coming from ORD or MDW airport, we’re a 35-min rideshare away or the CTA Blue Line from ORD or Orange Line from MDW airport. Find us on the corner of Lake St and Green St just a block from the Morgan stop (Green/Pink Lines).
Where do I park?
Bringing the wheels? We have valet parking available on property for $70 overnight and you’ll also find public parking just north of the hotel. Metered street parking is hard to come by, but if you’re super lucky you might find street parking on Halsted and on Lake St.
Your stay with us
When can I check in?
You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise, regular hotel check-in is 2pm.
When do I check out?
You can choose your own check-in/out time for free with Flexy Time. Only when you book direct on our website up to 72 hours in advance. Otherwise check-out time is 12pm.
Already booked, but want more time in your room than first planned? Ask Reception to extend your check-out time for just $10 an hour up till 4pm.
Can you store my bags and things?
We’re always more than happy to store luggage free of charge during your stay at the Hoxton, and you’re welcome to leave your bags with us during the day you check-in or check-out.
Can I hire a bike?
Yes! We have Hox bikes that are free to use throughout your stay. Just ask at front desk for the lowdown.
What’s in the Hox Shop?
Beers, wines and a selection of sweet and savoury snacks are available to buy at high-street prices — no mega mini-bar bills here! Head down to the lobby and fill your fridge.
Can I do my laundry?
Why do laundry when we can do it for you? Just pop any dirty laundry in the bag in your room and hand it to front desk, who’ll get it all cleaned and delivered back to you for a small charge.
Is there a gym?
Hey there, gym bunny! There are plenty of great gyms and fitness studios around us. Hit up front desk and pick up a discounted pass for one of our faves.
Bookings, Amends and Cancellations
Can I change or cancel my booking?
Our change and cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website. Please refer to the T&Cs displayed during the booking process and in your confirmation email.
If you have made a booking and want to talk to someone about changing or cancelling it, just reply to your confirmation email to connect with one of the team, or use the form below to get in touch.
When will my credit card take the hit?
Reservations must be guaranteed with a credit or debit card at the time of booking. Payment is taken upon check-out unless stated otherwise. Please refer to our payment policy and T&Cs when booking online.
What different rooms does the hotel have?
Our 182 rooms come in four types – Snug, Cosy, Cosy Up and Roomy. Check out the rooms page for photos and more deets.
Got kids! Are two rooms necessary?
The maximum number of people in a room is two. However, we can accommodate infants with travel cribs sharing their parents’ room. Travel cots and extra beds are available free of charge from the hotel. As soon as you have made your reservation, please call the hotel directly in order to check the availability and book a crib.
Is there a hair dryer in the room?
Yes! All of our rooms have a hair dryer for all your primping and preening needs.
What's in the breakfast bag?
Fancy a light breakfast? Just fill in the bag on your desk, pop it on the hook outside your room, and it will be waiting for you filled with yoghurt and granola, OJ and a banana when you wake up in the morning. A $4 charge will be added to your bill upon check out.
Want more? Our lobby restaurant, Cira, does a hot breakfast downstairs or delivered to your room.
How do I book a table at the restaurant?
We recommend booking lunch and dinner at Cira as it can get busy. You can book via the website here.
Can I order room service?
You betcha. We have room service available for hotel guests. Just scan the QR code in your room, and order up!
Still Got a Question?
If you haven’t found the answer you need, fill out the enquiry form and we’ll get back to you as soon as possible.
Thanks for your message!
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