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Frequently Asked Questions

Where's the Hox?

Check in & Check Out

Cancellations & Changes

Booking & Payment

Rooms & Breakfast

Where's the Hox?

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How do I get to the hotel by public transport?

We're located on Great Eastern Street just a 5 minute walk from Old Street Station on the Northern Line. Take Exit 2, on to Great Eastern Street, walk 5 minutes and the hotel entrance is on your right. Alternatively, Liverpool Street Station (multiple lines) is a 10 minute walk away. 

What about the congestion charge?

The Great Eastern Street entrance is not within the congestion zone (Monday to Friday 7am – 6pm).  We have a rear entrance on Willow Street and this is within the congestion zone.

What about Red Routes?

The Hoxton main entrance on Great Eastern Street is on a Red Route. This means that no cars, apart from Black Cabs, can drop off or pick up at any time.

What about parking?

The hotel does not have its own parking,  but our rear entrance on Willow Street has on-street parking with Pay and Display bays but remember it is within the congestion Zone (7am – 6pm Monday to Friday).

Check in & Check Out

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What time can I check in?

From 2pm on the day of arrival. If you arrive before 2pm, then we will do our best to get your room ready right away.

When do I need to check out?

12 noon, but if you do fancy a lie-in you can stay up to 4pm at a cost of just £5 per hour.

Can I store my luggage?

We would be pleased to store your luggage free of charge during your stay at the Hoxton. 

Cancellations & Changes

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What is your cancellation policy?

All pre-paid bookings are non-refundable. We're really sorry but if you cancel a booking, don't turn up for your booking or the hotel denies check-in to a person not accompanied by you we will not be able to refund your monies.

Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled as per your company agreement. Cancellation after your company agreement or failing to arrive for your stay means you will be charged for the first night of your stay.

How can I change my booking?

Subject to availability, changes to the travel dates of a pre-paid booking can be made by submitting our online form, plus a change fee of £15 and any rate difference.

If you are less than one day from your arrival date you can change your booking directly with the hotel until 4pm on the day of arrival by calling our reservations team on 020 7550 1000. After that time no changes can be made.

Booking & Payment

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Do I have to pre-pay my room?

So we can offer the best available rates, all bookings are pre-paid in advance. 

When will my credit card be charged?

Payment for a booking is processed within 48 hours of the booking being made.

Rooms & Breakfast

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What different rooms does the hotel have?

We have 210 bedrooms, 188 double bedrooms with one queen size bed and 20 twin bedrooms with 2 single beds. We have 8 double bedrooms that have different designs. They are priced the same as all the other bedrooms.  We cannot guarantee that you will have a concept room for your stay but please feel free to request them at the time of booking.

How do we book a double and a twin room when the system only allows us to book one room type?

You can only book one room type per booking. Both room types are available to book online, if you cannot see a twin room available it means we have sold out.  Only by getting a direct confirmation from the hotel you will guarantee your twin room.

We have children and the website is saying we need to book two rooms.

The maximum number of people in a room is two. However we can accommodate infants with travel cots sharing their parent's room or an extra bed for children under 12 years old. Travel cots and extra beds are available free of charge from the hotel. As soon as you have made your reservation, please call the hotel directly in order to check the availability and book a cot or extra bed.


I'm sure I booked for two adults but when I received my confirmation it says only one adult. Do I need to get this changed before I arrive?

Our rates are charged per room rather than per person, so this does not affect the price you pay. There is no problem if you have not entered the correct number of guests. We will simply change this at check in. Please note the maximum capacity is two adults per room.



Where is Breakfast served?

A free healthy breakfast bag containing a yoghurt pot, fresh orange juice and banana is delivered to your room, at a time you choose, each day of your stay.  The Hoxton Grill has a breakfast menu that can be enjoyed in the restaurant downstairs or in the comfort of your own room.  

How can I book a table in the restaurant?

Please book tables for lunch and dinner in The Hoxton Grill as soon as possible as availability can be limited at peak times. Bookings can be made directly at or call 020 7739 9111.