The Hoxton, Shepherd's Bush FAQs

We’re right on the edge of Shepherd’s Bush Green, and very well connected by the tube and public transport with three train stations on our doorstep. It’s a 4-minute walk to Shepherd’s Bush Market station (Circle, Hammersmith & City Lines), an 8 minute walk to Shepherd’s Bush station (Central Line), and 9 minutes to Shepherd’s Bush Train Station (Overground, Southern Lines).

From Heathrow Airport, take the Elizabeth Line to Ealing Broadway, and jump on the Central Line to Shepherd’s Bush station, otherwise it’s a 30-minute taxi.

From Gatwick, take the train to Clapham Junction, and hop on the Overground to Shepherd’s Bush Train Station.

The hotel sits outside the London Congestion Charge zone, but it is part of the Low Emissions zone, which means vehicles need to meet the ULEZ standards or pay a daily charge.

We do encourage our guests to take public transport where possible (better for planet and your conscience) so unfortunately we don’t have designated hotel parking. There are a number of safe and convenient car parks within a 10-minute walk of the hotel. Check out Westfield Car Park or Car Park West 12.

You can choose your own check-in and check-out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise, regular hotel check-in is 2pm.

You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise check-out time is 12pm.

Whilst Covid restrictions have eased, we continue to protect our staff and guests when eating, drinking or staying with us.

In London, mask usage for both guests and our teams is now a personal choice, and we encourage you to do whatever makes you feel most comfortable.

We’re always more than happy to store luggage free of charge during your stay. You’re welcome to leave your bags with us during the day, on the day you check-in or check-out.

Absolutely – we love to see the city on wheels, and have a partnership with Brompton, so our guests can hire bikes for free while they’re with us. Just ask the team and they’ll get you on the road.

Beers, wines and a selection of local sweet and savoury snacks are available to buy at high-street prices — no mega mini-bar bills here! Head down to the lobby and fill your fridge.

Why do laundry when we can do it for you? Just pop any dirty laundry in the bag in your room and hand it to front desk, who’ll get it all cleaned and delivered back to you for a small charge.

The front desk is staffed 24 hours a day, 7 days a week.

Our change and cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website. Please refer to the T&Cs displayed during the booking process and in your confirmation email.

If you have made a booking and want to talk to someone about changing or cancelling it, just reply to your confirmation email to connect with one of the team, or use the form below to get in touch.

Reservations must be guaranteed with a credit or debit card at the time of booking. Payment is taken upon check-out unless stated otherwise. Please refer to our payment policy and T&Cs when booking online.

Flexy Time lets you check in and out whenever you like, for free when you book direct. Just book at least 72 hours in advance.

Our room categories here in Shepherd’s Bush are: Hideout, Snug, Snug Bunk, Cosy Neighbourhood, Cosy Park, Cosy Up and Roomy. Head to the rooms page for more details on each.

Tiny Hox has you covered. Whether you’re joining us with infants, toddlers or kids that are slightly older, we’ve put together all the essentials to see you through. While the maximum number of people in a room is two, some of our rooms can accommodate infants or children under 12 years sharing with their parents. Only Roomy’s and Cosy Up’s fit cribs – and we’ll add one in free of charge, with an organic Naturalmat mattress, if you need one. For little’uns aged 0-2 years, all Tiny Hox stays come with a welcome tote, containing our Smallable x Hox colouring book and pencils, as well as the following by request: free Little’uns Breakfast Bag, family-approved neighbourhood map, kid-friendly menus in our lobby restaurants, bottle warmers, nappy pails, nappies and wipes (needed in a pinch), freezer space for milk and food, bath essentials (anti-slip shower mat, baby bath, baby soap and lotion), and board games curated by Smallable.

For kids under 12 years, travel cots are available free of charge.

Let us know you’re after a Tiny Hox stay, as well as any of the essentials you’ll need, in the special request box at checkout.

Yes! All of our rooms have a hair dryer for all your primping and preening needs.

Breakfast isn’t included in our rates, but you’re welcome to head down to the lobby or Chet’s where you’ll find full a la carte breakfast and brunch menus.

If you’re looking for a little something to get you out of bed, fill in the breakfast bag on your desk, pop it on the hook outside your room, and it will be waiting for you filled with yoghurt and granola, OJ and a banana when you wake up in the morning. A £5 charge will be added to your bill upon check out.

We do recommend booking a table for lunch or dinner as Chet’s can get busy. Call 020 3540 3150 or book on our website.

You bet. Room service is available from 7am-10pm. Just call down and we’ll whip something up.