The Hoxton, Florence FAQs

Travelling light? We’re just a short taxi ride from Santa Maria Novella station, if you’re travelling by train or you can hop on the 17 bus, jumping off at XXVII Aprile San Zanobi. Otherwise, if landing (or departing) from Florence Airport you can jump on the T2 which takes you to the city centre (or to the airport) in only 20 min.

Yes, you can! Ask your driver to head to our main entrance in Via delle Mantellate 2, 50129 Firenze.

You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise, regular hotel check-in is 2pm.

You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise, regular hotel check-in is 2pm. Otherwise check-out time is 11am.

Already booked, but want more time in your room than first planned? Ask Reception to extend your check-out time for just £10 an hour up till 4pm.

We’re always more than store luggage free of charge during your stay at the Hoxton, and you’re welcome to leave your bags with us during the day, on the day you check-in or check-out.

Yes. We have partnered up with Sergio Bianchi to give you the coolest vintage bikes to explore the city. Just head to reception and ask our team!

Beers, wines and a selection of sweet and savoury snacks are available to buy at high-street prices — no mega mini-bar bills here! Head down to the lobby and fill your fridge!

Why do laundry when we can do it for you? Just pop any dirty laundry in the bag in your room and hand it to front desk, who’ll get it all cleaned and delivered back to you for a small charge.

Hey there, gym bunny! There are plenty of great gyms and fitness studios around us. Hit up the front desk and pick up a day pass for one of our faves.

Our change and cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website. Please refer to the T&Cs displayed during the booking process and in your confirmation email.

If you have made a booking and want to talk to someone about changing or cancelling it, just reply to your confirmation email to connect with one of the team, or use the form below to get in touch.

Reservations must be guaranteed with a credit or debit card at the time of booking. Payment is taken upon check-out unless stated otherwise. Please refer to our payment policy and T&Cs when booking online.

The Hoxton, Florence has 161 rooms in total.

The maximum number of people in a room is two. However we can accommodate infants with travel cots sharing their parent’s room or an extra bed for children under 12 years old. Travel cots and extra beds are available free of charge from the hotel. As soon as you have made your reservation, please call the hotel directly in order to check the availability and book a cot or extra bed.

Yes! All of our rooms have a hair dryer for all your primping and preening needs.

Fancy a light breakfast? Just fill in the bag on your desk, pop it on the hook outside your room, and it will be waiting for you filled with yoghurt and granola, OJ and a banana when you wake up in the morning. A £5 charge will be added to your bill upon check out.

Want more? The Lobby Bar does a hot breakfast downstairs or delivered to your room.

In spring, Alassio will open, an Italian restaurant with a focus on fresh seafood and holiday-inspired dishes, spread across an intimate dining room, vaulted winter garden and courtyard, with a lively atmosphere, focus on local produce, and a menu that will transport you to the Italian Riviera.

Enoteca Violetta, a cosy wine bar will offer an exciting collection of European wines in a relaxed and informal setting will open its doors in spring.