Frequently Asked Questions

Getting to the Hox

Your stay with us

Bookings, Amends and Cancellations

Rooms

Food

Getting to the Hox

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How do I get there?

Find us on Great Eastern Street – a 5-minute stroll from Old Street station on the Northern Line. Take Exit 2, walk 5 minutes and we're on your right. Just up the road, Liverpool Street station is a 10-minute walk away.

Eek, is there a congestion charge?

The Great Eastern Street entrance isn't in the congestion zone (Monday to Friday 7am – 6pm), but the rear entrance on Willow Street is.

What about Red Routes?

Our main entrance is on a Red Route. So no cars, except for black cabs, can stop.

Where do I park?

We don't have our own parking, soz, but our rear entrance on Willow Street has on-street parking with Pay and Display bays. Just remember it's within the congestion zone (Monday to Friday 7am - 6pm).

Your stay with us

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When can I check in?

From 2pm! But if you get here early, we'll see what we can do.

When do I check out?

12 noon. Fancy a lie-in? Stay 'til as late as 4pm and only pay £5 per hour (subject to availability).

Can you store my bags and things?

We would be pleased to store your luggage free of charge during your stay at the Hoxton.

Can I hire a bike?

Yes! We have Hox bikes that are free to use throughout your stay. Just ask at front desk for the lowdown.

What’s in the Hox Shop?

Beers, wines and a range of naughty and healthy snacks you can buy at high-street prices. Head down to the lobby and fill your fridge!

Can I do my laundry?

Why do it when we can do it for you? Just pop your dirty laundry in the bag in your room and hand it to front desk.

Is there a gym?

Hey there, gym bunny! There are plenty of great gyms and fitness studios around us. Hit up front desk and pick up a discounted pass to our faves.

Bookings, Amends and Cancellations

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What is the cancellation policy?

All pre-paid bookings are non-refundable. We're really sorry but if you cancel a booking, don't turn up for your booking or the hotel denies check-in to a person not accompanied by you we will not be able to refund your monies.

Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled as per your company agreement. Cancellation after your company agreement or failing to arrive for your stay means you will be charged for the first night of your stay.

Can I change my booking?

Subject to availability, changes to the travel dates of a pre-paid booking can be made by submitting our online form, plus a change fee of £15 and any rate difference.

If you are less than one day from your arrival date you can change your booking directly with the hotel until 4pm on the day of arrival by calling our reservations team on +44 20 7661 3000. After that time no changes can be made.

Do I have to pre-pay my room?

So we can offer the best available rates, all bookings are pre-paid in advance. 

When will my credit card take the hit?

Payment for a booking is processed within 48 hours of the booking being made.

Rooms

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What different rooms does the hotel have?

We have 210 bedrooms, 183 double bedrooms with one queen size bed and 18 twin bedrooms with 2 single beds. We have 9 double bedrooms that have different designs. They are priced the same as all the other bedrooms. We cannot guarantee that you will have a concept room for your stay but please feel free to request them at the time of booking.

Got kids! Are two rooms necessary?

The maximum number of people in a room is two. However, we can accommodate infants with travel cots sharing their parent's room or an extra bed for children under 12 years old. Travel cots and extra beds are available free of charge from the hotel. As soon as you have made your reservation, please call the hotel directly in order to check the availability and book a cot or extra bed.

I'm sure I booked for two adults, but my confirmation only says one!

Our rates are charged per room rather than per person, so this does not affect the price you pay. There is no problem if you have not entered the correct number of guests. We will simply change this at check in. Please note the maximum capacity is two adults per room.

Is there a hair dryer in the room?

Yes! All of our rooms have a hairdryer for all your primping and preening needs.

Food

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What's in the breakfast bag?

Fancy a free breakfast? Just fill in the bag on your desk, pop it on the hook outside your room, and it will be waiting for you filled with yoghurt and granola, OJ and a banana when you wake up in the morning.

Want more? The Hoxton Grill does a hot breakfast downstairs or delivered to your room.

How do I book a table at the restaurant?

Call 'em! We recommend booking lunch and dinner as it can get busy. 020 7739 9111 or head to www.hoxtongrill.com.

Can I order room service?

Sure thing! You’ll find menus in your room. Hit us up whenever you’re feeling lazy – food is available 7am-11pm, drinks til 1am.