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Frequently Asked Questions

Where's the Hox?

Check in & Check Out

Cancellations & Changes

Where's the Hox?

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How do I get to the hotel by public transport?

We're located on High Holborn, just a minutes walk from Holborn Station on the Central and Piccadilly line. Leave the station, cross over the road towards Sainsbury's and walk straight. The hotel entrance is on your left.  Alternately Kings Cross, St Pancras and Euston a short cab ride north.

What about the congestion charge?

We are located in the congestion zone (Monday to Friday 7am – 6pm). You can view all deets about pricing and paying here.

Check in & Check Out

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What time can I check in?

Your room will be ready from 2pm on the day of arrival. If you arrive before 2pm, then we'll do our best to check you in straight away.

When do I need to check out?

12 noon, but if you do want a lie in you can stay until 4pm for just £5 per hour.

Cancellations & Changes

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What is your cancellation policy?

All pre-paid bookings are non-refundable. This means cancelling a booking, not arriving for a booked stay or the hotel's denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.

Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled as per your company agreement. Cancellation after your company agreement or failing to arrive for your stay means you will be charged for the first night of your stay. 

How can I change my booking?

Subject to availability, changes to the travel dates of a pre-paid booking can be made by submitting our on-line form, plus a change fee of £15 and any rate difference.

If you are less than one day from your arrival date you can change your booking directly with the hotel until 4pm on the day of arrival by calling our reservations team on 020 7661 3000. After that time no changes can be made.