The Hoxton, Herengracht Amsterdam FAQs

Find us on Herengracht canal at number 255. From the airport, take the train to Amsterdam Central Station. It takes around 20 minutes and costs around €5. From there, we’re 15 minute walk (or short cab ride) away.

We don’t have our own parking but safe and secure public parking is available at Q-Park Nieuwendijk (at 9 min walking distance), as a guest of The Hox you’re getting a special rate by pre-booking here. A more affordable option is the Oosterdok Parking (at 25 min walking distance). Parking on the streets is not recommended.

You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise, regular hotel check-in is 2pm.

You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise check-out time is 12pm.

Already booked, but want more time in your room than first planned? Ask Reception to extend your check-out time for just €10 an hour up till 4pm. Subject to availability.

We’re always more than happy to store luggage free of charge during your stay at the Hoxton, and you’re welcome to leave your bags with us during the day you check-in or check-out.

Yes! We have Hox bikes that are free to use throughout your stay. Just ask at front desk for the lowdown.

Beers, wines and a selection of sweet and savoury snacks are available to buy at high-street prices — no mega mini-bar bills here! Head down to the lobby and fill your fridge.

Why do laundry when we can do it for you? Just pop any dirty laundry in the bag in your room and hand it to front desk, who’ll get it all cleaned and delivered back to you for a small charge.

Hey there, gym bunny! There are plenty of great gyms and fitness studios around us. Hit up the front desk and pick up a discounted pass for one of our faves.

Our change and cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website. Please refer to the T&Cs displayed during the booking process and in your confirmation email.

If you have made a booking and want to talk to someone about changing or cancelling it, just reply to your confirmation email to connect with one of the team, or use the form below to get in touch.

Reservations must be guaranteed with a credit or debit card at the time of booking. Payment is taken upon check-out unless stated otherwise. Please refer to our payment policy and T&Cs when booking online.

Flexy Time lets you check in and out whenever you like, for free when you book direct. Just book at least 72 hours in advance.

There are 111 rooms. Types include Shoebox, Cosy, Roomy, or one of our three Concept rooms. Feel free to request! They’ll cost you the same as the others, but are subject to availability. Check out the rooms page for photos and more deets.

Tiny Hox has you covered. Whether you’re joining us with infants, toddlers or kids that are slightly older, we’ve put together all the essentials to see you through. While the maximum number of people in a room is two, we can accommodate infants sharing with their parents. All our rooms fit cribs – and we’ll add one in free of charge, with an organic Naturalmat mattress, if you need one. For little’uns aged 0-2 years, all Tiny Hox stays come with a welcome tote, containing our Smallable x Hox colouring book and pencils, as well as the following by request: free Little’uns Breakfast Bag, family-approved neighbourhood map, kid-friendly menus in our lobby restaurants, bottle warmers, nappy pails, nappies and wipes (needed in a pinch), freezer space for milk and food, bath essentials (anti-slip shower mat, baby bath, baby soap and lotion), and board games curated by Smallable.

For kids under 12 years, travel cots are available free of charge from the hotel.

Let us know you’re after a Tiny Hox stay, as well as any of the essentials you’ll need, in the special request box at checkout.

Yes! All of our rooms have a hair dryer for all your primping and preening needs.

Fancy a light breakfast? Just fill in the bag on your desk, pop it on the hook outside your room, and it will be waiting for you filled with a granola bar, OJ and a banana when you wake up in the morning. A €5 charge will be added to your bill upon check out.

Want more? Lotti’s does breakfast downstairs or delivered to your room.

We recommend booking lunch and dinner at Lotti’s as it can get busy. You can book via the website here.