HoxShop Terms and Conditions

HoxShop only delivers to the UK right now and the cost of postage is a standard £5 for all orders.

Ordering from Europe or the States? HoxShop products will be available for delivery in these regions soon – stay tuned for more details.

As part of a more sustainable delivery solution, HoxShop ships orders once a week, so your order should arrive within 7 working days from the date of purchase.

Orders within the UK are sent via a Royal Mail tracked service and should arrive within three days of dispatch. Please allow more time for delivery at busy periods like Christmas or Black Friday.

We hope that you are delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of delivery provided they are in their original, unused condition.

Please note that we cannot accept returned goods that we reasonably believe have been used.

Return the product to us in its original, unused condition within 14 working days of delivery ensuring the parcel is properly sealed. You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit.

We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed.

Please note that delivery charges cannot be refunded.

In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 business days) by emailing shop@thehox.com.

Returned goods should be sent to:
c/o HOXSHOP
Working From Southwark
70 Colombo Street
9th floor
London
SE1 8DP

Your statutory rights are not affected.

At The Hoxton we do our level best to make sure you are satisfied with any product we have supplied. However, if, when you receive it, any item falls short of your expectations, please return it to us, unused. We will promptly refund or replace the item, as you prefer – within 14 business days. Please refer to our return policy for further details.