Delivery charges are per order and vary according to destination as follows:
0.0lb – 1.5lb
1.5lb – 10.0lb
For countries outside the EU, shipments will include UK sales tax and purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. UK sales can usually be recovered by the purchaser at the country of destination.
A commercial invoice is provided with all goods shipped.
Orders are sent to you via a secure designated carrier like DHL, Royal Mail, etc and will always require a signature on delivery.
Orders sent within the UK should arrive within 3 business days after dispatch, except for outlying areas, and orders sent overseas will usually arrive within a week of dispatch. Very small items may be sent by post but will always require to be signed for.
Please allow more time for delivery at busy periods like Christmas.
Orders are processed for delivery on working days only (Monday to Friday, excluding Bank Holidays). We cannot process orders to PO Box addresses unless by specific arrangement – please contact us at firstname.lastname@example.org.
We hope that you are delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of delivery provided they are in their original, unused condition.
Please note that we cannot accept returned goods that we reasonably believe have been used.
Return the product to us in its original, unused condition within 14 working days of delivery ensuring the parcel is properly sealed. You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit.
We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed.
Please note that delivery charges cannot be refunded.
In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 business days) by emailing email@example.com.
Returned goods should be sent to:
c/o Hox Shop, Ennsimore Sessions House, 23 Clerkenwell Green, London EC1R 0NA.
Your statutory rights are not affected.
At The Hoxton we do our level best to make sure you are satisfied with any product we have supplied. However, if, when you receive it, any item falls short of your expectations, please return it to us, unused. We will promptly refund or replace the item, as you prefer – within 14 business days. Please refer to our return policy for further details.