Privacy Policy

Here at The Hoxton, we want to ensure your experience with us leaves you wanting to do it all over again! We both want to and need to be as clear and transparent as possible about how we handle your personal data.

A few legal bits and pieces about The Hoxton and Ennismore:

• Each of our Hoxton hotels has its own company. However, the day to day operation of our hotels and this website is managed by Ennismore International Management Limited (CRN: 08102206) of Third Floor, 20 Old Bailey, London, United Kingdom, EC4M 7AN.
• When you come to visit in person or call our Hotels directly, the relevant Hoxton company and Ennismore are responsible for handling your personal data.
• If you interact with us online, then Ennismore is responsible for handling your personal data and may share your data with The Hoxton if needed to complete your booking or answer your query.

We get that this is complicated. So if you’re looking for a quick and simple answer as to who the data controller is in a specific scenario you have in mind, please get in touch with us at data@ennismore.com and we’ll come right back to you.

When making an enquiry with us or when using our website:

When you visit us:

You have various other rights under applicable data protection laws, including the right to:

• access your personal data (also known as a “subject access request”);
• correct incomplete or inaccurate data we hold about you;
• ask us to erase the personal data we hold about you;
• ask us to restrict our handling of your personal data;
• ask us to transfer your personal data to a third party;
• object to how we are using your personal data; and
• withdraw your consent to us handling your personal data.

You also have the right to lodge a complaint with us or the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales. If you are based outside of England and Wales, you can find your relevant supervisory authority here.

Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.

Where we store your data will vary depending on the location of the venue you are interacting with.

Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this privacy policy short and easy to understand, we haven’t set out the specific circumstances when these protection measures are used. You can contact us at data@ennismore.com for more detail on this.

We will only retain your personal information for as long as we need it and for the purposes we initially collected it for unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements. For further information about how long we keep your data for, please contact us at data@ennismore.com.

In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you.

• Analytics and search engine providers and third party data processors to assist us with the improvement and optimisation of our site.
• Promotional events and marketing organisations, we do not sell data for marketing purposes, but may share your data with an event organiser. We will always tell you who we are sharing your personal data with before you enter a competition (usually on the event registration form) and you will be given the chance to opt-out if you don’t feel comfortable with this and would rather we kept your personal data to ourselves.
• Regulators/ Authorities/ Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
• Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.
• Travel operators where we are required to provide confirmation about whether or not a guest who has booked via their platform, visited and stayed at one of our locations. We share this in order to fulfil our contractual obligations. Please note all personal data shared in this way will be subject to a contract ensuring it is kept confidential and in compliance with data protection laws. We will never share more than is necessary to provide such a confirmation – usually just your name, email and date of stay.
• Third parties providing services at our venues where a guest has advised that they wish to receive the services of a third party partner or business operating within our venues, such as a restaurant operator.
• Please do reach out to us at data@ennismore.com if you would like a list of the sub-processors we use.

Your feedback and suggestions on this notice are welcome. We’ve worked hard to create a notice that’s easy to read and clear. But if you feel that we have overlooked an important perspective or used language which you think we could improve, please let us know by email at data@ennismore.com or via the form below.