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What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit.  We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your preferences, analyse how well the Website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Website.

What sort of cookies does the website use?

Generally, our cookies perform up to four different functions:

  • Essential cookies
  • Some cookies are essential for the operation of the Website. If you opt to disable these cookies, you will not be able to access or use all of the features that the Website incorporates.

  • Performance Cookies
  • We utilise other cookies to analyse how our visitors use the Website and to monitor performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

  • Functionality Cookies
  • We use functionality cookies to allow us to remember your preferences, such as your customisation preferences.

  • Targeting Cookies
  • We use targeting cookies in order to be able to deliver targeted advertising.

    Does anyone else use cookies on the website?

    We do use or allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we use third party analytic tools to help us monitor our traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

    Can you block cookies?

    As we have explained above, cookies help you to get the most out of the Website.

    However, if you do wish to disable cookies then you can do so by amending the settings within your browser or mobile device.

    Please remember that if you do choose to disable cookies, you may find that certain sections of the website do not work properly.

    More information

    Please see below for a full list of the cookies used on this website.

    More detail on how businesses use cookies generally is available at If you have any queries regarding this Cookie Policy please contact us by email at

    Set by Hoxton
    _RequestVerificationTokensessionAnti-CSRF (Cross-Site Request Forgery) token, used to verify the authenticity of web requests and prevent cross-site request forgery.It’s used on any form that’s submitted to make sure the request is coming from the right place.
    idleSecondssessionUsed to track how long the user has been idle.
    idleTriggeredsessionUsed to track whether a user is considered to have become idle.
    reservation30 minutesUsed to track a reservation process.
    UserIdsessionUsed to identify the user for tracking purposes and website analysis.
    Set by Google
    _dc_gtm_UA-[googleAnalyticsId]365 daysGoogle Tag Manager, injects other Google Analytics cookies for tracking purposes
    _ga365 daysUsed to identify user for tracking purposes
    _gali365 daysUsed for Enhanced Link Attribution
    _gat365 daysUsed to throttle request rate by Google to not make too many requests to their server during tracking.
    _gat_UA-[googleAnalyticsId]365 daysUsed to throttle request rate
    _gid365 daysUsed to identify user for tracking purposes
    Set by Olark Chat
    _oksessionMost recent Olark site ID
    _okacsessionUsed for caching purposes, to minimize site response time
    _okbksessionUsed to track extra state information (e.g. chat box being open/closed)
    _okcksessionTests whether the visitor’s browser allows cookies to be stored
    _okdetectsessionUsed for caching purposes, to minimize site response time
    _oklasessionUsed for caching purposes (loaded from CDN vs. loaded from Olark infrastructure)
    _oklvsessionOlark loader version (for improved caching)
    hblid365 daysUsed to identify user
    olfsk365 daysStorage identifier used to maintain chat state across pages (e.g. message history)
    wcsidsessionUsed to keep track of a single chat session
    Set by Azure (Hosting)
    ai_session365 daysUnique anonymous session identifier token
    ai_user365 daysUsed to identify the user and count currently active users
    ARRAAffinitysessionUsed for load balancing to minimize site response time
    Set by Mixpanel
    mp_[mixpanelId]_mixpanel365 daysUsed to track behaviour of user on site
    mp_mixpanel_c1 dayUsed to track behaviour of user on site
    Set by Trip Tease Price Checker
    triptease-identity-data365 daysUsed to track behaviour during booking process
    pf-api-keysessionUsed to integrate with Trip Tease Price Checker
    pf-ticket-idsessionUsed to integrate with Trip Tease Price Checker
    Set by Full Story
    fs_uidsessionFullstory is fired through Tag Manager and used to understand user behaviour – you can opt out here

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