Got a Question?

We’re always happy to answer any questions via phone or email, but the FAQs might be just what you’re looking for.

When can I check in?

You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise, regular hotel check-in is 2pm. Otherwise check-out time is 12pm.

Already booked, but want more time in your room than first planned? Ask Reception to extend your check-out time for just €10 an hour up till 4pm.

When do I check out?

You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise check-out time is 12pm.

Already booked, but want more time in your room than first planned? Ask Reception to extend your check-out time for just £10 an hour up till 4pm.

Can you store my bags and things?

We’re always more than happy to store luggage free of charge during your stay at the Hoxton, and you’re welcome to leave your bags with us on the day you check-in or check-out.

Can I change or cancel my booking?

Need to make a change? Our change and cancellation terms vary per type of booking. Please refer to the T&Cs which explain in full the different options available. These can be found on the website during the booking process and in your booking confirmation.

Still Got a Question?

If you haven’t found the answer you need, fill out the enquiry form and we’ll get back to you as soon as possible.

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The Hoxton, Amsterdam

 

Herengracht 255, 1016 BJ Amsterdam, Netherlands

+31 (0) 20 888 5555

hello.amsterdam@thehox.com

 

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