We’re always happy to answer any questions via phone or email, but the FAQs might be just what you’re looking for.
When can I check in?
You can choose your own check-in/out time for free with our Flexy Time initiative, which is available to anyone who books direct on our website up to 72 hours in advance. Otherwise, regular hotel check-in is 2pm.
When do I check out?
You can choose your own check-in/out time for free with Flexy Time. Only when you book direct on our website up to 72 hours in advance. Otherwise check-out time is 12pm.
Already booked, but want more time in your room than first planned? Ask Reception to extend your check-out time for just $10 an hour up till 4pm.
Can you store my bags and things?
We’re always more than happy to store luggage free of charge during your stay at the Hoxton, and you’re welcome to leave your bags with us during the day, on the day you check-in or check-out.
Can I change or cancel my booking?
Our change and cancellation terms vary per type of booking, but many of our rates are fully cancellable when you book on our website. Please refer to the T&Cs displayed during the booking process and in your confirmation email.
If you have made a booking and want to talk to someone about changing or cancelling it, just reply to your confirmation email to connect with one of the team, or use the form below to get in touch.