Website and Wifi Terms of Use

01. Introduction expand


Please read these terms and conditions carefully before using this website or our wifi services.

This terms of use agreement (together with the documents referred to in it) sets out the terms on which you may make use of our website, (our “website”) or the internet services in our venues (our “WiFi”), (together, our “Services”). 

By using our Services, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our Services.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our Services:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our website.

Information About Us

Our website is operated by Ennismore International Management Limited (“Ennismore”, “we”, “us” or “our”). We are a company registered in England and Wales under company number 08102206 and have our registered office at 4th Floor 159 St. John Street, London, England, EC1V 4QJ.

Changes to these Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.


The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date.

Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services without notice. We will not be liable to you if for any reason any of our Services are unavailable at any time or for any period.


Our Services are not directed toward children under 13 years of age nor does Ennismore knowingly collect information from children under 13. If you are under 13, please do not submit any personal information to Ennismore.


02. Intellectual Property Rights expand


We are the owner or the licensee of all intellectual property rights in our Services, and in the material published on our website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


03. WiFi Terms and Conditions expand


By using our WiFi, you acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology.

Security issues include, without limitation, interception of transmissions, loss of data, and the introduction or viruses and other programs that can corrupt or damage your device.

Accordingly, you agree that the owner and/or provider of the WiFi is NOT liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or other devices that result from the transmission or download of information or materials through the internet service provided.

Use of our WiFi is subject to the general restrictions outlined below. If abnormal, illegal, or unauthorized behaviour is detected, including heavy consumption of bandwidth, we reserve the right to permanently disconnect the offending device from the WiFi network.

You must not use our WiFi to access internet services, or send or receive e-mails, which:

  • are defamatory, threatening, intimidatory or which could be classed as harassment;
  • contain obscene, profane or abusive language or material;
  • contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
  • contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
  • contain material which infringe third party’s rights (including intellectual property rights);
  • in our reasonable opinion may adversely affect the manner in which we carry out our business; or
  • are otherwise unlawful or inappropriate.

The above are representative examples only and do not comprise a comprehensive list of illegal or unacceptable uses of our Wifi.

We recommend that you do not use the WiFi service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

You must not use the WiFi to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.


04. Limitation of our liability expand


Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our WiFi, our website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, any of our Services; or
  • use of or reliance on any content displayed on our website.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your equipment, computer programs, data or other proprietary material due to your use of our Services or to your downloading of any content on our website, or on any website linked to it.

We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any service by us to you.


05. Viruses expand


We do not guarantee that our Services will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software.

You must not misuse our Services by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, including the server on which our website is stored or any server, computer or database connected to our website. You must not attack our Services via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.


06. Website Linking expand


Links to third-party websites

Our website provides links to several other third-party websites. While we make efforts to choose our links carefully, Ennismore is not responsible for the content of linked websites, or for the privacy policies of websites we link to. Since we do not control those websites, we encourage you to review the privacy policies of those websites prior to any use.

Linking to our website

Generally, other websites may link to our website without seeking the permission of Ennismore. However, any such linking:

  • must clearly identify Ennismore as the source of the information displayed and preserve the integrity of the Ennismore web pages without alteration;
  • must be fair and legal and must not damage our reputation or take advantage of it;
  • must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists; and
  • must not establish a link to our website in any website that is not owned by you. 

Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our website other than that set out above, please contact us.


07. Hox Shop T&Cs expand


Applicable for the Hox Shop.


Delivery charges are per order and vary according to destination as follows:

0.0lb - 1.5lb

UK: £5.00
EU: £11.00
USA: £20.00

1.5lb - 10.0lb

UK: £10
EU: £16
USA: £27

For countries outside the EU, shipments will include UK sales tax and purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. UK sales can usually be recovered by the purchaser at the country of destination.

A commercial invoice is provided with all goods shipped.

Orders are sent to you via a secure designated carrier like DHL, Royal Mail, etc and will always require a signature on delivery.


Shipping information

Orders sent within the UK should arrive within 3 business days after dispatch, except for outlying areas, and orders sent overseas will usually arrive within a week of dispatch. Very small items may be sent by post but will always require to be signed for.

Please allow more time for delivery at busy periods like Christmas.

Orders are processed for delivery on working days only (Monday to Friday, excluding Bank Holidays). We cannot process orders to PO Box addresses unless by specific arrangement - please contact us at


Returns policy 

We hope that you are delighted with your order, however, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of delivery provided they are in their original, unused condition.

Please note that we cannot accept returned goods that we reasonably believe have been used.

Return the product to us in its original, unused condition within 14 working days of delivery ensuring the parcel is properly sealed. You should obtain and retain Proof of Postage. In the unlikely event that we do not receive the returned parcel, we cannot accept liability for returned goods lost in transit.

We will notify you by email on receipt of your returned parcel. Please allow 30 working days for your refund, exchange or replacement to be processed.

Please note that delivery charges cannot be refunded.

In the event that items listed on the Delivery Note do not match those contained in your parcel; or goods are received damaged or faulty in any way, please notify us immediately (within 2 business days) by emailing

Returned goods should be sent to:
c/o Hox Shop, Ennsimore Sessions House, 23 Clerkenwell Green, London EC1R 0NA.

Your statutory rights are not affected.


Product guarantee

At The Hoxton we do our level best to make sure you are satisfied with any product we have supplied. However, if, when you receive it, any item falls short of your expectations, please return it to us, unused. We will promptly refund or replace the item, as you prefer – within 14 business days. Please refer to our return policy for further details.


08. Applicable Law expand


These terms of use are governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.