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Here’s where it’s at…

We know things have been a little complicated around here now that restrictions have eased but differ from place to place, so here’s the latest on what’s going on where across our hotels…


All of our hotels in the USA are open, with restrictions across the restaurants and bars — check out our local restaurant pages to find out the latest. We are asking all guests, regardless of vaccination status, to wear face masks when moving in and around our spaces. Rooms across Williamsburg, Chicago, Portland and Downtown LA are open as usual, and we have some sweet deals should you be looking for an excuse to get outside your own four walls.


Over in Amsterdam, the hotel and our restaurant, Lotti’s, are open.


All our rooms and restaurants in Southwark, Holborn and Shoreditch are open. If you’re looking to eat with us, we recommend booking a table. There are currently no official UK Government regulations on social distancing and face masks.


Rooms are back open in Paris, and both indoor and outdoor dining is available from RiviĂ©, Jacques’ and our wine bar Planche.


Rome is open, including both restaurants Cugino and Beverly. All guests need to present a Green Pass at check-in. We recommend booking a table at Beverly, as there’s limited seating and no-one likes to go hungry. If you are staying with us, room service is also available. 

Fully Flex

  • Free Cancellations: Under the weather? Travel plans botched? Rest easy with us and our flexible booking policies. Some of our rates are totally cancellable until the day before arrival, and if not, we’ll always do our best to find you a solution.
  • Flexy Time: No more counting down the hours ’till you can shower, or dragging your sleepy self out of bed come morning. Check in, check out, whenever you like – for free if you book directly on

Keeping It Clean

Cleanliness has always been a top priority and we’re committed to keeping it squeaky.

  • You’ll continue to see us more often in high traffic areas, cleaning down and sanitising those pesky high touch items that need a bit of love. Think the front desk, WC’s, door handles, counters, tabletops, lift buttons – all will be getting our undivided attention.
  • Hand sanitiser will still be visible and readily available throughout the hotel, so keep those hands clean, kids!

Checking In

Setting you up swiftly and safely.

  • We promise to keep it brief and have keys and information readily available upon arrival.
  • There will be extra care taken at our front desk. Any key cards, pens, credit card terminals that you come into contact with will be disinfected after each use.
  • We’ll be giving you a bit of space, asking you to take care of your own luggage and find your way to your room. We promise the trek is as easy as can be.
  • Hoping for a handshake? You’ll have to excuse us when we politely decline. We have only your best interests in mind.

Cosy Stays

Back to basics.

  • In-room, we’re paring it back to the essentials, keeping everything you need and scrapping the things you don’t.
  • Things like pens, our trusty survival guides, notepads and maps have made their way out for the time being, but we’ll have everything handy in the event you may need it.
  • We’ve always thoroughly cleaned rooms between guests, replacing linen and towels, and we’ll continue to do so.
  • We’ll be paying extra attention to all the commonly used items – wiping down remote controls, light switches, A/C controls and door handles ’til they’re squeaky clean.
  • Craving room service? We’ll be dropping this outside the door in an effort to minimise people coming in and out of your room.
  • In need of a tidy up? Housekeeping is always available upon request, just a phone call away, so you know who’s been in your room, and when.

Distant Dining

Same delicious bites, just slightly spread out.

  • We’re making some changes to the way we set and serve tables, organise seating, take orders and display menus in our restaurant and bar spaces.
  • We’ll be introducing digital ordering systems and single use condiments to keep contact at a minimum.
  • We’ve moved away from shared styles of food and beverage.
  • We’ll be adhering to physical distancing recommendations, giving you ample space to enjoy your meal.

Fancy A Dip?

Pool’s open and summer vibes still thrive in Downtown LA.

  • Our pool in Downtown LA will be open, but we’ll be limiting guest numbers to allow for social distancing and sanitising between guests.
  • Sanitiser and wipes will be readily available to keep your sun loungers clean.
  • Towels will be individually wrapped and provided upon request.
  • Our pool in Chicago is closed for the winter season.

Meetings and Events

Gathering safely.

  • We’ve changed up the layout of our spaces to make sure everybody has enough room to be safe.
  • Cleanliness is our priority across all areas so you’ll see us more often.
  • We’ve moved away from family-style sharing food and beverages.
  • We have signage across the hotel to make sure everybody knows the rules.
  • Reach out to our local teams to understand the current restrictions in your area.

Good Neighbour Guide

We’re in it together, let’s be good to one another.

  • Let’s see those stylish masks! PPE where appropriate and mandated by local governments will be provided to our teams for your safety and theirs.
  • Hand sanitiser will be readily available upon entry, so take full advantage!
  • If you’re not feeling well and are showing COVID-19 symptoms, please self-isolate. We’ll get in touch with appropriate health authorities to get you the care you need.

Our Peeps

Caring for our people, so they can care for you.

  • We’ve issued guidance and COVID_19 training to our teams on the ground. Everyone’s expected to play by the rules.
  • PPE will be provided when required to our teams for your safety and theirs.
  • Our team knows how to proceed if they or anyone they live with has any symptoms of COVID-19.
  • Social distancing will be implemented in all of our team areas including kitchens and back of house spaces.

We’ll be monitoring things closely as the world continues to emerge from the pandemic, so be sure to check back here before you check in for country rules.