Standard Bookings

Sometimes things change. In light of everything going on, we’re offering free cancellations and changes up to 6pm (local time) the night before your arrival on stays until 31st August 2020. Valid for direct bookings made from 6th March 2020. We promise refunds will be simple and easy. All you need to do is email our reservations team with your details, and a team member will get in touch within 24 hours.

For stays after 31st August 2020 or for stays made before 6th March 2020, our usual cancellation policy applies. You are able to change your booking if you let us know before 4pm (local time) on day of arrival, for which a fee of £20 and the difference in rate will be applied. This is subject to availability of course, but we'll do our best to help. If however you are less than one day from your arrival date you can change your booking directly with the hotel until 4pm on the day of arrival by calling our reservations team on 020 7550 1000. After that time no changes can be made.

Flexible Rate Bookings

If you need to amend or cancel, you can do so free of charge! Just make sure you contact us at least four days ahead of your scheduled arrival – before 2pm. If you don't, you will be charged for your whole stay. This applies to no-shows as well.