Guest Service Agent

The Hoxton, Brooklyn

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic programme of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017 and Williamsburg in 2018 with Portland, Los Angeles, Chicago all coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Williamsburg is on the site of the Rosenwach factory, the maker of the iconic NYC water towers. Featuring 175 bedrooms, a vibrant public area, restaurant, terrace bar, and roof desk along with The Apartment, our events and meeting space; The Hoxton, Williamsburg will be at the center of the Williamsburg community.

The details

We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role...

The Guest Service Agent will be based at the reception of The Hoxton, Williamsburg. Ideally, you’ll join just before we open our Williamsburg doors and help see us through the pre-opening and opening of the property.

You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. You’ll play a hands-on role in the successful opening of The Hoxton’s first US property.

What’s in it for you…

  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • We’re in it together – you’ll work closely with the Rooms, Sales, and Restaurants teams to make sure the overall operation is running smoothly.
  • To play a role in opening the first chapter in the Hoxton’s North American story

About you

  • You execute. You get things done
  • You’re a natural host and can make guests and team members feel at home in our hotel
  • You have an interest in hotels and creating experiences
  • You are humble. There are no egos, and no drama.
  • You have an eye for detail
  • You’re a team player
  • The chance to join a growing company at an exciting time in the business, with a significant opportunity for development
  • Service is at the heart of what your do; you're imaginative when it comes to creating experiences
  • Highly organized and detail orientated, someone you can rely on to know the answers, or where to find them
  • Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
  • You have the ability to learn quickly and adapt to The Hoxton’s unique culture
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • If we get stuck in a lift with you, we’ll get along nicely and have a laugh along the way

What’s next?

This is a special opportunity to join a quickly growing company, so get in touch.

Apply online at

https://recruiting.ultipro.com/ENN1000ENUSA/JobBoard/36c3bbb4-bfb0-49b9-acd5-dcde72188eae/OpportunityDetail?opportunityId=b5c585e5-e7c8-45f1-baa0-e9ec4d32f05b

The Hoxton, Williamsburg is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

Apply Here
  • Location: Brooklyn
  • Hours: Full Time
  • Salary: Hourly
Apply Here