Event Operations Manager

The Hoxton, Brooklyn

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic programme of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017, Williamsburg and Portland in 2018, Chicago in 2019 with Los Angeles coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Williamsburg is on the site of the Rosenwach factory, the maker of the iconic NYC water towers. Featuring 175 bedrooms, a vibrant public area, restaurant, terrace bar, and roof deck along with The Apartment, our events and meeting space; The Hoxton, Williamsburg will be at the center of the Williamsburg community.

The Details

The role will be based at The Hoxton, Williamsburg, reporting to the Events Director. You will be responsible for proactively executing successful events from start to finish. Here’s an idea of how we see the role…

Liaise with Kitchen, House Keeping, Ops, set up.

  • Coordinate with all relevant Departments to ensure successfully executed events
  • You will be the internal main point of contact and client point person for all events
  • Actively participate in all Departmental meetings associated with events business and ensure all follow up is seen through.
  • Manage event staffing, oversee staff & service standards. Work with culinary team to enhance food set ups.
  • Effectively use the hotel’s reservation system Opera Sales & Catering to generate and amend BEO’s.
  • Manage event reconciliation and billing.
  • Complete personal performance reports and undergo quality control checks.
  • Assist with audits of all event space, keeping all event spaces looking fly.
  • Manage vendor relationships and logistics associated with all-things events.
  • Achieve set Key Performance Objectives and Indicators and complete all other duties, tasks and projects as required by the Events Director.

Liaise with Sales Team.

You will have ownership over our floorplan system and create new floorplans for every event.

  • Assist with printing and distribution of BEO’s to review at all sales meetings.
  • Complete and update operations document for all events related business.
  • Close out all PM Accounts with Finance and update revenue in Opera- for post event follow up.
  • Update and reconcile event revenue every day and submit M&E Recaps (Shiftnote/Handover).
  • You will ensure all outlets and spaces are show ready.

What’s in it for you…

  • The opportunity to join the team at one of New York’s most exciting hotels
  • There is opportunity to grow with an exciting young company and be part of a team who are passionate about everything they do
  • To work for an innovative organization, committed to not just building new hotels but building a global brand
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • You will receive a competitive package with a significant opportunity for career development

About you

  • You have two or more years of event operations experience in either a hotel or restaurant.
  • You execute. You get things done
  • You are hard core organized
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • You are humble. There are no egos, and no drama
  • Ability to take ownership of issues, solve problems and make effective decisions
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • You’ll work positively and collaboratively to achieve the highest standards of delivery at work
  • You’ll live and breathe each of The Hoxton’s leadership behaviors
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

What’s next?

This is a special opportunity to join a quickly growing company, so get in touch.

Apply online at

https://recruiting.ultipro.com/ENN1000ENUSA/JobBoard/36c3bbb4-bfb0-49b9-acd5-dcde72188eae/OpportunityDetail?opportunityId=1cdbceea-8fa3-43d7-aff8-f13e6d0b3724

The Hoxton, Williamsburg is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

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  • Location: Brooklyn
  • Hours: Full-time
  • Salary: Salaried
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