Guest Service Manager

The Hoxton, Portland, Oregon

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006,  we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Then there's our eclectic programme of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

 

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017 and Williamsburg in 2018 with Portland, Los Angeles, and Chicago all coming soon. Each hotel has its own character; however you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighbourhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighbourhood guides.

 

The Hoxton, Portland will be situated in an iconic building with an incredible history dating back to 1906. Located in Portland’s Old Town Chinatown, The Hoxton, Portland will have vibrant, welcoming public spaces providing a place where guests can hangout alongside the locals and submerse themselves in the neighborhood, 119 bedrooms, a lobby & rooftop restaurant and basement bar.

The details

Here’s an idea of how we see the role…
 Examples of tasks included are: 

  • Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation
  • Work closely with the Front Office Manager on training and development
  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.

 

What’s in it for you…

  • The opportunity to be part of an exciting hotel opening.
  • There is opportunity to grow with an exciting young company and be part of a team who are passionate about everything they do.
  • To work for an innovative organization, committed to not just building new hotels but building a global brand.
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding.

About you

  • You have experience in Front Office, including managing a team
  • You execute. You get things done
  • You are scarily organized
  • You're Fire Life Safety certified
  • You have a keen eye for detail and love to share your notes and feedback
  • You know how to crack the whip, but make people feel good at the same time
  • You’re a natural host and can make guests and team members feel at home in our hotel
  • You’re an Opera wiz
  • You are humble. There are no egos, and no drama
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • You’ll work positively and collaboratively to achieve the highest standards of delivery at work
  • You’ll live and breathe each of The Hoxton’s leadership behaviors
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

 

What’s next?

Drop us a line at https://recruiting.ultipro.com/ENN1000ENUSA/JobBoard/36c3bbb4-bfb0-49b9-acd5-dcde72188eae/OpportunityDetail?opportunityId=1103e750-139a-4c00-928c-b714fc549e0e with your resume, and anything else you want to share.

The Hoxton, Portland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

Apply Here
  • Location: Portland, Oregon
  • Hours: Full Time
Apply Here