Hospitality Manager

The Hoxton, Old Sessions House | London

We are looking for a Hospitality Manager to join us.  The Ennismore team is expanding – we’re about to move into the beautiful Old Sessions House, where the entire ground floor will be a creative, multifunctional, shared working, meeting & events space, for use by our partners (and of course ourselves).

As a Hospitality Manager, you’d be essential in making sure we’re making full and successful use of this area, and have full responsibility for the smooth running of day & evening functions.

This is a brand new role in an exciting new concept for Ennismore and we’re looking for an experienced hand, who relishes the opportunity to add their flavour to our plans and come on this journey with us.

A bit more detail….

The above will be your core purpose. We’re not really the type for exhaustive job descriptions, but here’s a bit more detail on how we see the role:

Customer Service & Event Management:

  • Manage day & evening events from the first enquiries to final invoice, working within the strategy and events programme set by our Sales and Meeting & Events teams
  • Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it
  • Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us

Team Management:

  • Ensure you have the right team in place. Initially this will involve forming a team, which you’ll then manage, lead and grow over time
  • Take responsibility for people related elements like recruitment, rotas and schedules, payroll through to their performance and development

Admin:

  • Be the main point of contact for our suppliers & contractors, forging long-term productive relationships
  • Monitoring and ordering stock, and submitting monthly stocktakes
  • Making sure all expenses are kept in line with budget guidelines
  • Achievement of budgeted Food & Beverage Sales and Meeting Room Hire

Health & Safety:

  • Take overall responsibility for the health & safety of anyone using the area, including yourself
  • Provide a secure environment for customers and their property
  • Ensure all maintenance, security and health & safety issues are raised and addressed
  • Be fully aware, competent and following at all times our fire, security and health & safety procedures

The kind of person we’re looking for…

  • Previous experience in managing an events space, ideally in hospitality or leisure
  • Having used Micro Fidelio Opera or a similar front desk operating system would be a big advantage
  • Excellent customer service is at the heart of your approach; you're imaginative when it comes to creating experiences
  • Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
  • Comfortable forming and leading a team, creating an atmosphere where people can be productive, authentic to who they are and enjoy what they do
  • Highly organised and detail orientated, someone you can rely on to know the answers, or where to find them
  • Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way

About Ennismore

Founded by Sharan Pasricha, Ennismore is a global hospitality company and curator of unique properties and experiences. Headquartered in London, the group is part developer, part operator and part in-house creative studio.

We began our story with the Hoxton hotels, disrupting the hotel model by proving that high quality experience and style would not need to be sacrificed for value.  Since then our portfolio has grown to include the Scottish landmark Gleneagles, several stand-alone restaurants in London, the continued expansion of the Hoxton in the UK, Europe and the US, and the upcoming launch of a highly affordable yet equally stylish budget hotel brand, NoCo.

Ennismore is an exciting experience to be part of.  We're a growing and ambitious group of people, who are always looking to create experiences that inspire discovery, to do more things that are, simply put, fun.

 

 

 

 

 

Apply Here
  • Location: Old Sessions House | London
  • Hours: Full Time
  • Salary: Competitive
Apply Here