Events Operations Manager

The Hoxton, Los Angeles, California

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic program of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017, Williamsburg and Portland in 2018, Chicago just this spring and Los Angeles coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars opening up there and more in the pipeline. Set in the 10-story Los Angeles Railway building which opened in 1922, the building has an interesting and varied history, having been the headquarters of the LA Railway Authority and later housing a garment manufacturer, a candy shop, a restaurant, and a grocery store - it’s even had film sets, radio towers and electric signs erected on its rooftop. The Hoxton, Downtown LA will offer 174 rooms designed by Ennismore Design Studio, a ground floor restaurant and basement bar operated by a local chef, along with a rooftop pool with restaurant and amazing views over Broadway, the historic theatre and cinema district and one of the oldest streets in the city.

 

The details…

The role will be based at The Hoxton, Downtown LA, reporting to the Events Director. You will be responsible for proactively executing successful events from start to finish. Here’s an idea of how we see the role…

  • Coordinate with all relevant Departments to ensure successfully executed events
  • You will be the main point of contact for all events hosted at The Hoxton, Downtown LA.
  • Effectively use the hotel’s reservation system Opera Sales & Catering to generate and amend BEO’s.
  • Act as point person for clients on day of event.
  • Manage event reconciliation and billing.
  • Complete personal performance reports and undergo quality control checks.
  • Assist with audits of all event space, keeping all event spaces looking fly.
  • Manage vendor relationships and logistics associated with all-things events.
  • Actively participate in all Departmental meetings associated with events business and ensure all follow up is seen through.
  • Manage event staffing, oversee staff & service standards. Work with culinary team to enhance food set ups.
  • Achieve set Key Performance Objectives and Indicators and complete all other duties, tasks and projects as required by the Events Director.

 

What’s in it for you…

  • The opportunity to join the team at one of Downtown LA's most exciting hotels
  • There is opportunity to grow with an exciting young company and be part of a team who are passionate about everything they do
  • To work for an innovative organization, committed to not just building new hotels but building a global brand
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • Competitive pay, benefits, 401K and flexible PTO with a significant opportunity for career development

 

About you

  • You have two or more years of event operations experience in either a hotel or restaurant.
  • You execute. You get things done
  • You are hard core organized
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • You are humble. There are no egos, and no drama
  • Ability to take ownership of issues, solve problems and make effective decisions
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • You’ll work positively and collaboratively to achieve the highest standards of delivery at work
  • You’ll live and breathe each of The Hoxton’s leadership behaviors
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

 

What's next? Apply here!

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

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  • Location: Los Angeles, California
  • Hours: Full Time, Exempt
  • Salary: Competitive
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