Director of Operations

The Hoxton, Los Angeles, California

About us…

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic program of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017 and Williamsburg, Portland, Los Angeles, and Chicago all coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Downtown LA is located in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars opening up there and many more in the pipeline. Set in the 10-story Los Angeles Railway building, which was built in 1925, the building has an interesting and varied history, having been the headquarters of the L.A. Railway Authority and later housing a garment manufacturer, a candy shop, a restaurant, and a grocery store - it’s even had film sets, radio towers and electric signs erected on its rooftop. The Hoxton, Los Angeles will offer 174 rooms designed by Ennismore Design Studio, a ground floor restaurant and basement bar operated by a local chef, along with The Hoxton’s first rooftop pool with restaurant and amazing views over Broadway, the historic theatre and cinema district and one of the oldest streets in the city. 

The details

The role will initially be based at a pre-opening office in LA, then moving to The Hoxton, Los Angeles.  You’ll report to the General Manager.

You’ll be responsible for the operations of The Hoxton, Los Angeles; leading the Front Office, Housekeeping and Engineering teams, and with a close working relationship with the Restaurants & Bars team.  In its initial phase, this will involve pre-opening activities, and following the opening, responsibility for the day to day operations of the hotel.

Here’s an idea of how we see the role…

  • You’ll manage the day to day operations of the hotel
  • Ensure budget goals are achieved with industry leading metrics, with specific focus on payroll, laundry, and guest supply cost
  • Lead and inspire your team to ensure a high level of engagement and exceptional individual service style
  • Role model The Hoxton’s values and behavior
  • Monitor quality in a systemic manner
  • Contribute to the annual budgeting process
  • Ensure all members of the team follow the rules, do their best, for The Hox, and love their jobs
  • Play a key role in team development and training, both pre-opening and on an ongoing basis
  • Responsible for oversight of guest feedback reporting, mystery shop reports, and operational department responses
  • You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spend time with guests, and team members alike
  • Oversee departmental scheduling, hiring, and performance management
  • Make sure The Hoxton, Williamsburg maintains 100% labor and legal compliance
  • Run the show in the absence of the West Coast Director of Operations

What’s in it for you…

  • The opportunity to help head up the team at one of Portland’s most exciting hotel openings
  • You will occupy a senior role at The Hoxton
  • There is opportunity to grow with an exciting young company and be part of a team who are passionate about everything they do
  • The chance to help build a team from scratch and embed The Hoxton values and behaviors
  • To work for an innovative organization, committed to not just building new hotels but building a globalbrand
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • You will receive a competitive package with a significant opportunity for career development

 

About you

  • You have several years of hotel operations experience, including managing a department and a team
  • You execute. You get things done
  • You are scarily organized
  • You have a keen eye for detail and love to share your notes and feedback
  • You know how to crack the whip – but make people feel good at the same time
  • You’re a natural host and can make guests and team members feel at home in our hotel
  • You’re an Opera wiz and can take the lead in the installation process
  • You’re a great schedule maker and a payroll pro – you’ll make sure we have the right team in place at the right time
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • You are humble. There are no egos, and no drama
  • Ability to take ownership of issues, solve problems and make effective decisions
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • You’ll work positively and collaboratively to achieve the highest standards of delivery at work
  • You’ll live and breathe each of The Hoxton’s leadership behaviors
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

 

This is a very special opportunity, so get in touch.

Apply online at:

https://recruiting.ultipro.com/ENN1000ENUSA/JobBoard/36c3bbb4-bfb0-49b9-acd5-dcde72188eae/OpportunityDetail?opportunityId=23c8e515-e7b3-410e-8232-6d2ded4454b4

 

The Hoxton, Los Angeles is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

Apply Here
  • Location: Los Angeles, California
  • Hours: Full Time, Salaried
  • Salary: Competitive
Apply Here