Tech Manager

The Hoxton, Hox House London

We are currently recruiting for a Tech Manager to join us here at The Hoxton.

Based out of our head office in London and reporting to our Head of Tech you will keep us all plugged in and productive by assisting in the management of the IT infrastructure of each of our companies. Areas of focus include hardware, software, desktop infrastructure, voice and data networks, servers, mobile and fixed telephony.

About us...

Ennismore is a London based owner and developer of hospitality properties and experiences around the world. Part developer, part operator and part creative studio. We started doing things differently on the East London scene back in 2006 when we opened The Hoxton, Shoreditch. The second Hox opened in Holborn in 2014, followed by The Hoxton, Amsterdam in July 2015. We're currently crafting the global expansion of The Hoxton in the US, building on the legacy of the Scottish landmark Gleneagles, creating several brand new standalone restaurant concepts and launching NoCo, a new hotel brand launching in 2018. 

We don't go for strict long winded job descriptions, we all like to get mucked in, however here's an idea of how we see the role:

  • Ensure all technologies are proactively maintained and work reliably 24/7 

  • Assist in managing the day to day operations of the IT infrastructure
  • Support and monitor existing infrastructure in conjunction with the outsourced IT provider, Silverbug
  • Work with the Head of Technology and Silverbug to deliver IT change projects to users across the entire group
  • Work with the Tech Coordinator to deliver high quality IT support to stakeholders across all businesses
  • Liaise with external suppliers and support agencies for the ongoing support and maintenance of hardware and software.
  • Ensure that all work and changes are performed in such a way as to minimise disruption to existing business use. 

  • To assist in designing and documenting internal changes
  • Ensure that technology is used, managed and supported in accordance with company standards, policies and procedures. 

  • To ensure that back-up and disaster recovery processes are in place and managed accordingly. 

  • Some responsibilities will be conducted during normal office hours with some out of hours’ work (including Bank Holidays) required to resolve urgent support calls or perform planned maintenance.

Some of the technologies you will be working with include…

Ennismore Data Centre:

  • Windows Server 2008 R2 – 2016
  • Active Directory
  • Office 365
  • Azure
  • SAN technology
  • Dell SonicWalls
  • Next-generation file technologies
  • Oracle Opera V5.0.05 (Property Management System)
  • Micros Simphony V2.9 (Point of Sale System)]
  • Aloha (Point of Sale System)
  • OXI / OWS / HTNG Interfaces to Oracle systems


  • Windows 7 – 10
  • MacOS (Sierra and above)
  • Microsoft Office 2013 – 2016
  • Remote Desktop Services
  • Printing
  • Ubiquiti Unifi Wi-Fi
  • Exchequer (Accounting System)
  • Splicecom PCS562 (Telephone System)
  • Cloud based telephony
  • Tiger (Call Accounting System)
  • Vingcard 

Likely Background:

  • You’ll have a proven and demonstrable experience in supporting IT infrastructure including networks, security and hardware
  • You’ll come from a hotel or similar environment – we are looking for IT superstars!
  • You’ll have a background in infrastructure management or networking, so a CCNA or MSCA / MCSE would be ideal
  • You have an IT lab at home – we want to hear about what you are working on!
  • You think big. We like a man with a plan – you’re keen to contribute to our IT strategy
  • You execute. You can make the ideas a reality in the business, delivering on time and on budget
  • You are humble.  There are no egos, and no drama
  • You know that sometimes that crazy whacky idea is the one that changes everything
  • You’ll be comfortable working with a diverse range of users across the business
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

This is a very special opportunity to join an extremely friendly company, which still has a ton of potential to grow.  In return, expect a competitive salary, benefits and career growth.


Apply Here
  • Location: Hox House London
  • Hours: Full Time
  • Salary: Competitive
Apply Here