Reservation Agent

The Hoxton, Hox House London

We are currently looking for a French and/or Dutch speaking Reservations Agent UK & Europe to join our team!

You’ll be part of our busy cluster reservations department who work with our growing Hoxton portfolio across Europe, providing brilliant & genuinely helpful customer service for every guest looking to experience the Hox way of hospitality. It’s an important role that often makes the difference between a critic and a return guest!

What you’ll do…

  • Deal with individual, telephone and website reservations
  • Keep an eye on our booking channels
  • Maximise revenue and identify sales opportunities
  • Work with corporate clients/bookers and agents
  • Step in for the Reservations Manager when needed

What we’re looking for…

  • There’s no need for previous experience – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
  • We’re particularly looking for Dutch and/or French speaker this time around
  • You’re great with computers and on the phone
  • Since we’re opening in several exciting places, speaking additional lingos is an advantage
  • You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you…

  • Join a creative environment in one of the fastest-growing companies in the UK
  • 25 days holiday (plus bank holidays), plus pension, a competitive salary and nifty rewards for going the extra mile and living our values
  • Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
  • Plenty of opportunity to progress and change it up across a diverse, global family of brands
  • Training and Development that helps you think, make and thrive at work
  • Free lunch before payday as a treat at the end of the month
  • Time off to volunteer with one of our partner charities
  • Regular team get togethers, from our weekly drinks to our (pretty special!) bi-annual parties…we know how to have a good time!
Apply Here
  • Location: Hox House London
  • Hours: Full Time
Apply Here