Reception Supervisor

The Hoxton, Holborn

We are looking for a so-positive-it's-infectious Reception Supervisor to be part of our team.

The Hoxton, Holborn is our home in The City, just a stone’s throw from the West End. The building, once home to the BT exchange, is part-listed and now houses 174 rooms, The Apartment, our meetings & events concept, Chicken Shop, and our all-day restaurant & bar, Hubbard & Bell.

What you'll do...

  • You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
  • Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
  • Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels
  • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
  • Inspire our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
  • Keeping the team motivated and informed of day to day activities.

What we’re looking for…

  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
  • Previous hotel (or similar role) experience.
  • You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you…

  • 20 days holiday (plus bank holidays), pension and life insurance
  • A health cash plan, through which you can easily claim money back on things like dental, physiotherapy and contact lenses
  • Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners
  • Goes without saying, but we’ll feed you during your shift
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Lots of opportunity to progress and switch it up as part of a global family of brands
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
  • Extra time off to volunteer with one of our partner charities
  • Access to our Coworking space on evenings & weekends to work on your side-hustle
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Apply Here
  • Location: Holborn
  • Hours: Full time
  • Salary: Competitive Salary
Apply Here