Night Manager

The Hoxton, Holborn

We are looking for an unflappable, confident Night Manager to join us. You’ll be responsible for leading a team that makes sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not.

The Hoxton, Holborn is our home in The City, just a stone’s throw from the West End. The building, once home to the BT exchange, is part-listed and now houses 174 rooms, The Apartment, our meetings & events concept, Chicken Shop, and our all-day restaurant & bar, Hubbard & Bell.

 

What you’ll do…

We’ve got a popular bar and restaurant, so the role is very varied but here’s an overview of what we see you doing in this role…

  • Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, right run and night audit process, and dealing with any requests and enquiries
  • Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy
  • Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise
  • Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions

 

What we’re looking for…

  • Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat
  • Previous experience in hospitality is an advantage but not a must
  • People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully
  • You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way 

 

What’s in it for you…

  • 20 days holiday (plus bank holidays), pension, competitive salary, and nifty rewards for going the extra mile and living our values
  • Free lunch before payday as a treat at the end of the month
  • Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
  • Time off to volunteer with one of our partner charities
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!

 

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

 

Apply Here
  • Location: Holborn
  • Hours: Full Time
  • Salary: Competitive
Apply Here