Director of Operations

The Hoxton, Holborn


We are looking for an experienced Director of Operations to join our team at The Hoxton, Holborn.  


You’ll be key to the success of this operation, acting as the number two to our General Manager and oversee the overall Hotel operations day to days. You’ll have the opportunity to run the show as if it were your own (with the support of a fantastic team of course) and you can expect to develop to a GM within a year or two. 


The Hoxton, Holborn is our home in The City, just a stone’s throw from the West End. The building, once home to the BT exchange, is part-listed and now houses 174 rooms, The Apartment, our meetings & events concept, Chicken Shop, and our all-day restaurant & bar, Hubbard & Bell. 


What you’ll do… 


At the core of your role will be to ensure our guests are having a great and unique experience with us. You’ll also… 


  • - Impact all areas of the business, from the big picture to the small details 
  • - Take responsibility for the financial side of things: owning your P&L, contributing to annual budget planning and generally mastering the balance between cost and quality that The Hoxton is known for
  • - Work closely with the regional F&B team on standards and strategic focus for Hubbard & Bell
  • - Make quality your middle name. You’d never be satisfied with being number 255 on TripAdvisor; you’ll lead our existing Quality Evaluation processes and find ways to make them better 
  • - Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves
  • - Sometimes shit hit the fan…but you’ll be our eye in the storm, the go-to for finding a creative solution sharpish
  • - Be great at spinning multiple plates – it’s a fast-paced place and we like to keep a handful of projects on the go at the same time


What we’re looking for… 


  • - An experienced, commercially savvy operator; having previously worked in a lifestyle or high-end contemporary hotel would be an advantage 
  • - You’re as comfortable with the strategic as with the day-to-day detail and can easily connect the two
  • - A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
  • - You’re looking for a place where you can be you; no clones in suits here
  • - Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • - You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • - You’re not precious. We leave our egos at the door and help get shit done
  • - You’re up for doing things differently and trying (almost) everything once 
  • - If we got stuck in a lift together we’d have a good time and share a few laughs 
  • - You want to be part of a team that works hard, supports each other and has fun along the way


What’s in it for you… 


  • - 20 days holiday (plus bank holidays), pension, competitive salary, and rewards for going the extra mile and living our values
  • - Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) 
  • - Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands 
  • - Training to get you settled into your role, learning academies to broaden your skill-set and development that helps you think, make and thrive at work
  • - Time off to volunteer with one of our partner charities
  • - Regular team get together's, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!


Apply Here
  • Location: Holborn
  • Hours: Full Time
  • Salary: Competitive
Apply Here