People Manager

The Hoxton, Chicago, Illinois

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic program of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017, Williamsburg and Portland in 2018 with Los Angeles, and Chicago coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Chicago will be our third hotel in North America, located in the Fulton Market district, an area that is fast evolving and buzzing with a whole host of new stores, inspiring start-ups, swishy global HQs and an exciting bar and restaurants scene to match. It’s where you want to be in Chi-Town.

The hotel will have 182 bedrooms spread over seven floors, along with a lively open-door lobby, three restaurants and bars, a rooftop swimming pool with views across the city, a retail pop-up, and The Apartment, our unique meetings and events space. Add to all that our two floors of office space for those who are more work than play.

The details

The role will initially be based at a pre-opening office, then moving to The Hoxton, Chicago.  You’ll report jointly to the General Manager and the VP of People, North America.

You’ll be responsible for the daily People function of The Hoxton, Chicago. In its initial phase, this will involve pre-opening activities including recruiting, onboarding and training. Following the opening, you will oversee the recruitment, engagement and retention strategies for the hotel.

Here’s an idea of how we see the role…

  • Execute the People Department’s long-term people plan and play a role in its design
  • Help position The Hoxton as an employer of choice
  • Maintain a close relationship with each individual member of the team to maintain a consistently high level of engagement
  • Champion The Hoxton’s values and behaviors to ensure they permeate all areas of the business
  • Work with managers to resolve any team issues and concerns efficiently
  • Oversee the administration of the People department, including recruitment & onboarding, benefits communication and management, training, and recognition programs
  • Ensure the managers of each department maintain compliance with applicable laws and practices
  • Exercise strong judgment in evaluating situations and recommending solutions relating to our team
  • Partner with the Finance team to ensure accurate and timely processing of all information regarding pay & benefits
  • Use feedback from team surveys, mystery shoppers and your own observations of the team to create, coordinate and lead training initiatives.
  • Develop a program of ongoing team events
  • Love what you do, and inspire our team to love what they do too

What’s in it for you…

  • There is opportunity to grow with an exciting young company and be part of a team who are passionate about everything they do
  • The chance to help build a team from scratch and embed The Hoxton values and behaviors
  • To work for an innovative organization, committed to not just building new hotels, but building a global brand
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • You will receive a competitive package with a significant opportunity for career development

About you 

  • You have at least two years’ experience in a People role
  • You execute. You get things done
  • You are scarily organized
  • You have a keen eye for detail and love to share your notes and feedback
  • You know how to crack the whip – but make people feel good at the same time
  • You’re a great communicator – both verbally and written – and a great listener
  • You know the ins and outs of local, state and federal labor laws
  • You have experience with payroll & benefits
  • You love people and want to scout, hire and train the best team out there for the Hox
  • You can keep a secret. You exercise discretion when handling team issues
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • You are humble. There are no egos, and no drama
  • Ability to take ownership of issues, solve problems and make effective decisions
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

 The Hoxton, Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

Apply Here
  • Location: Chicago, Illinois
  • Hours: Full Time, Salaried
  • Salary: Competitive
Apply Here