Overnight Guest Service Manager

The Hoxton, Chicago, Illinois

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic program of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

 

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017, Williamsburg and Portland in 2018 with Los Angeles, and Chicago coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

 

The Hoxton, Chicago will be our third hotel in North America, located in the Fulton Market district, an area that is fast evolving and buzzing with a whole host of new stores, inspiring start-ups, swishy global HQs and an exciting bar and restaurants scene to match. It’s where you want to be in Chi-Town.

The hotel will have 182 bedrooms spread over seven floors, along with a lively open-door lobby, three restaurants and bars, a rooftop swimming pool with views across the city, a retail pop-up, and The Apartment, our unique meetings and events space. Add to all that our two floors of office space for those who are more work than play.

The details

You’ll be based out of The Hoxton, Chicago and reporting to the Front Office Manager. As Overnight Guest Service Manager, you’ll be supporting the Front Office and Reception operation to ensure a successful opening of the space and assisting in managing the day to day post opening.

We’re not really a strict job description kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role...

Responsibilities

  • Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation
  • Work closely with the Front Office Manager on training and development
  • Proactively keep an eye on all of our public area spaces
  • Leading the night team by example and help them feel empowered and supported
  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.

What’s in it for you…

  • To play a role in opening the first chapter in the Hoxton’s North American story
  • We’re in it together – working with a diverse group of individuals to make sure the overall operation is running smoothly.
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • The chance to join a growing company at an exciting time in the business, with a significant opportunity for development

About you

  • You have experience in Front Office, including managing a team
  • You execute. You get things done
  • You are scarily organized
  • You're Fire Life Safety certified
  • You have a keen eye for detail and love to share your notes and feedback
  • You know how to crack the whip, but make people feel good at the same time
  • You’re a natural host and can make guests and team members feel at home in our hotel
  • You’re an Opera wiz
  • You are humble. There are no egos, and no drama
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • You’ll work positively and collaboratively to achieve the highest standards of delivery at work
  • You’ll live and breathe each of The Hoxton’s leadership behaviors
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

What’s next?

Drop us a line with your resume, and anything else you want to share.

https://recruiting.ultipro.com/ENN1000ENUSA/JobBoard/36c3bbb4-bfb0-49b9-acd5-dcde72188eae/OpportunityDetail?opportunityId=05a21500-ca71-42fa-9124-76f50844e671

The Hoxton, Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

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  • Location: Chicago, Illinois
  • Hours: Full Time
  • Salary: Salary, Exempt
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