Group Meeting & Events Sales Manager

The Hoxton, Chicago, Illinois

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic program of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017, Williamsburg and Portland in 2018 with Los Angeles, and Chicago coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Chicago will be our third hotel in North America, located in the Fulton Market district, an area that is fast evolving and buzzing with a whole host of new stores, inspiring start-ups, swishy global HQs and an exciting bar and restaurants scene to match. It’s where you want to be in Chi-Town.

The hotel will have 182 bedrooms spread over seven floors, along with a lively open-door lobby, three restaurants and bars, a rooftop swimming pool with views across the city, a retail pop-up, and The Apartment, our unique meetings and events space. Add to all that our two floors of office space for those who are more work than play.

 

The details

The role will be based at The Hoxton, Chicago, reporting to the Director of Sales. You will be responsible for proactively executing the hotel’s Business Plan to ensure the Meetings and Events revenue goals are achieved. 

Here’s an idea of how we see the role:

  • Take full ownership of achieving the weekly Meetings and Events revenue goals and make strategic decisions with the Revenue Manager and Director of Sales to ensure targets are met.
  • Manage the inquiry process from start to finish, update contracts and confirm initial and final details through the event booking procedure.
  • Proactively call and target clients for business to fill need periods and track year on year trends and events to support repeat business.
  • Manage the preparation and distribution of function sheets on a weekly basis and present in the weekly operations meeting.
  • Coordinate activities related to booked event business with other departments and maintain team communication.
  • Effectively use the hotel’s booking tool Sales & Catering to track and confirm events on hold.
  • Liaise closely with the hotel’s operations team to ensure that rooms are set up correctly and clients’ expectations are met.
  • Ensure all new inquiries are responded to by phone or email with-in a 3 hour timeframe and communicate new inquiries over $10,000 to the Revenue Manager and Director of Sales.
  • Proactively question clients when negotiations have stalled, or events are refused/lost.
  • Assist with the inspection of all event spaces on a regular basis.
  • Meet and greet clients as and when required.
  • Cross sell the hotel’s bedrooms, bars and restaurants and upsell wherever possible.
  • Support the sales team in attending and assisting with in-house marketing activities, client entertainment and show rounds as required by the needs of the business.
  • Produce accurate and timely reports that meet the needs of the Director of Sales.
  • Achieve set Key Performance Objectives and Indicators.
  • Liaise closely with all departments ensuring they are up to date with all company / client information they need to effectively meet company standards and the expectations of clients.
  • Attend internal Sales, Strategy and Revenue Meetings to discuss upcoming events, strategies and weekly/monthly promotions.
  • Ensure databases are updated accurately and completely.

What’s in it for you…

  • The opportunity to join the team at one of Chicago’s most exciting hotel openings and grow with an exciting young company
  • To work for an innovative organization, committed to not just building new hotels but building a global brand
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • You will receive a competitive package with a significant opportunity for career development

About you 

  • You have at least two years’ experience in a Chicago hotel
  • You have experience working with Opera and Sales & Catering
  • You can provide friendly service over the phone, on email and face to face
  • You execute. You get things done
  • You’re a great communicator – both verbally and written – and a great listener
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • You are humble. There are no egos, and no drama
  • Ability to take ownership of issues, solve problems and make effective decisions. You work positively and collaboratively to achieve the highest standards of delivery at work.
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • You’ll live and breathe each of The Hoxton’s leadership behaviors
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

What’s next?

The Hoxton, Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

 

Apply Here
  • Location: Chicago, Illinois
  • Hours: Full Time, Salaried
  • Salary: Competitive
Apply Here