Front Office Manager

The Hoxton, Chicago, Illinois

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic program of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017, Williamsburg and Portland in 2018 with Los Angeles, and Chicago coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Chicago will be our third hotel in North America, located in the Fulton Market district, an area that is fast evolving and buzzing with a whole host of new stores, inspiring start-ups, swishy global HQs and an exciting bar and restaurants scene to match. It’s where you want to be in Chi-Town.

The hotel will have 182 bedrooms spread over seven floors, along with a lively open-door lobby, three restaurants and bars, a rooftop swimming pool with views across the city, a retail pop-up, and The Apartment, our unique meetings and events space. Add to all that our two floors of office space for those who are more work than play.

The details

You’ll report to the directly to the Director of Operations. You’ll be responsible for setting up The Hoxton, Chicago Front Office and Reception operations. This will initially involve helping to develop the systems that ensure a successful opening of the Reception space at The Hoxton, Chicago, and managing the day to day Front Office related activities for the hotel immediately after it opens.

Here’s an idea of how we see the role…

Responsibilities:

  • Develop the front office team to deliver personal service that exceeds guest expectations.
  • Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation
  • Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments
  • Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.
  • Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity
  • Set ambitious but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels
  • Monitor the performance of the team and give regular feedback through meetings and appraisal methods
  • Lead the recruitment efforts for the Front Office team
  • Manage all costs related to the front office department to agreed budgets and forecast levels
  • Responsible for the control and management of the Hotel Shop, ensuring all orders are monitored, and all month-end figures are compiled and sent to Payroll/Accounts team.
  • Oversee the inventory control of the Breakfast Bag program, ensuring all deliveries are logged, and prepared for the monthly stocktake
  • Responsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team
  • To play an active role in projects that involve the development and evolution of the Front Office team
  • To assist the Director of Operations and Hotel Manager to manage any changes in hotel procedures
  • Assists the Hotel Manager with any statistical analysis of the Front Desk team.
  • Responsible for the management of the Front Office Schedule ensuring that all days are covered to meet business needs.
  • Oversee Payroll for all Front Office team members
  • Ensure all members of the team follow the rules, do their best, for The Hox, and love their jobs
  • Play a key role in team development and training, both pre-opening and on an ongoing basis
  • You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike
  • Oversee departmental scheduling, hiring, and performance management
  • Make sure The Hoxton, Chicago maintains 100% labor and legal compliance

What’s in it for you…

  • To play a lead role in opening the first chapter in The Hoxton’s North American story
  • The opportunity to work and collaborate with a world class team
  • The chance to embark on an exciting career trajectory in a fast-growing environment
  • You’ll be able to be yourself and the best you can be in a relaxed, innovative culture
  • You’ll work for an organization committed to not just building new hotels but also a global brand
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding

About you

  • You have several years of Front Office experience, including managing a team
  • You execute. You get things done
  • You are scarily organized
  • You have a keen eye for detail and love to share your notes and feedback
  • You know how to crack the whip, but make people feel good at the same time
  • You’re a natural host and can make guests and team members feel at home in our hotel
  • You’re an Opera wiz and can take a lead role in the installation process
  • You’re a great schedule maker and a payroll pro – you’ll make sure we have the right team in place at the right time
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • You are humble. There are no egos, and no drama
  • Ability to take ownership of issues, solve problems and make effective decisions
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • You’ll work positively and collaboratively to achieve the highest standards of delivery at work
  • You’ll live and breathe each of The Hoxton’s leadership behaviors
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

The Hoxton, Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

Apply Here
  • Location: Chicago, Illinois
  • Hours: Full Time, Salaried
  • Salary: Competitive
Apply Here