Director of Operations

The Hoxton, Chicago, Illinois

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic program of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017, Williamsburg and Portland in 2018 with Los Angeles, and Chicago coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Chicago will be our fourth hotel in North America, located in the Fulton Market district, an area that is fast evolving and buzzing with a whole host of new stores, inspiring start-ups, swishy global HQs and an exciting bar and restaurants scene to match. It’s where you want to be in Chi-Town.

The hotel will have 182 bedrooms spread over seven floors, along with a lively open-door lobby, three restaurants and bars, a rooftop swimming pool with views across the city, a retail pop-up, and The Apartment, our unique meetings and events space. Add to all that our two floors of office space for those who are more work than play.

The details

The role will initially be based at a pre-opening office, then moving to The Hoxton, Chicago.  You’ll report to the General Manager.

You’ll be responsible for the operations of The Hoxton, Chicago; leading the Front Office, Housekeeping and Engineering teams, and with a close working relationship with the Restaurants & Bars team.  In its initial phase, this will involve pre-opening activities, and following the opening, responsibility for the day to day operations of the hotel.

Here’s an idea of how we see the role…

  • You’ll manage the day to day operations of the hotel
  • Ensure budget goals are achieved with industry leading metrics, with specific focus on payroll, laundry, and guest supply cost
  • Lead and inspire your team to ensure a high level of engagement and exceptional individual service style
  • Role model The Hoxton’s values and behaviors
  • Monitor quality in a systemic manner
  • Contribute to the annual budgeting process
  • Ensure all members of the team follow the rules, do their best, for The Hox, and love their jobs
  • Play a key role in team development and training, both pre-opening and on an ongoing basis
  • Responsible for oversight of guest feedback reporting, mystery shop reports, and operational department responses
  • You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spend time with guests, and team members alike
  • Oversee departmental scheduling, hiring, and performance management
  • Make sure The Hoxton, Chicago maintains 100% labor and legal compliance
  • Run the show in the absence of the General Manager

What’s in it for you…

  • The opportunity to help head up the team at one of Chicago's most exciting hotel openings
  • You will occupy a senior role at The Hoxton
  • There is opportunity to grow with an exciting young company and be part of a team who are passionate about everything they do
  • The chance to help build a team from scratch and embed The Hoxton values and behaviors
  • To work for an innovative organization, committed to not just building new hotels but building a global brand
  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • You will receive a competitive package with a significant opportunity for career development

 About you

  • You have several years of hotel operations experience, including managing a department and a team
  • You execute. You get things done
  • You are scarily organized
  • You have a keen eye for detail and love to share your notes and feedback
  • You know how to crack the whip – but make people feel good at the same time
  • You’re a natural host and can make guests and team members feel at home in our hotel
  • You’re an Opera wiz and can take the lead in the installation process
  • You’re a great schedule maker and a payroll pro – you’ll make sure we have the right team in place at the right time
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • You are humble. There are no egos, and no drama
  • Ability to take ownership of issues, solve problems and make effective decisions
  • Ability to learn quickly and adapt to The Hoxton’s unique culture
  • You’ll work positively and collaboratively to achieve the highest standards of delivery at work
  • You’ll live and breathe each of The Hoxton’s leadership behaviors
  • If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the way

The Hoxton, Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

Apply Here
  • Location: Chicago, Illinois
  • Hours: Full Time, Salaried
  • Salary: Competitive
Apply Here