Guest Service Manager

The Hoxton, Amsterdam

We are currently looking for a Guest Service Manager to join us.

The Hoxton, Amsterdam was our first venture outside of London, where The Hoxton was born. Formerly the Mayor’s home, it now houses 111 rooms, The Apartment, our meetings & events concept around a bright courtyard, and our restaurant & bar, Lotti’s – all right on Herengracht canal.

What you’ll do...

  • Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
  • Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
  • Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
  • Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups

What we’re looking for...

  • Hotel or leisure related experience in a similar role
  • If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
  • You’re looking for a place where where you can be you; no clones in suits here
  • You’re passionate about hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • You’re all about having a positive impact on the people we interact with, leaving them with a memorable experience
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way

What you’ll get...

  • 25 days holiday, plus pension and nifty rewards for going the extra mile and living our values
  • Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Plenty of opportunity to progress and change it up while you’re with us – The Hoxton is growing rapidly and globally, and we’re part of a diverse group of brands
  • Training to get you settled into your role, learning academies to broaden your skill set and development that helps you think, make and thrive at work
  • Regular team get togethers, from our weekly drinks to our (pretty special!) bi-annual parties – we have a good time
Apply Here
  • Location: Amsterdam
  • Hours: Full-Time
  • Salary: Competitive
Apply Here