Terms & Conditions
Check in and check out
Flexy Time allows you to choose your own check-in and check-out time for free. Only when you book direct on our website 72 or more hours in advance. Otherwise check-in time is 2pm and check-out time is 12pm. If you’re already booked, but want a late check-out, Reception may extend your check-out time for just €10 an hour up till 4pm, subject to availability.
Flexy Time allows you to choose your own check-in and check-out time for free. Only when you book direct on our website 72 or more hours in advance. If you’re already booked, but want a late check-out, Reception may extend your check-out time for just €10 an hour up till 4pm, subject to availability.
For standard bookings, full pre-payment on a credit or debit card is required at the time of booking.
Flexible Rate Bookings
If you have booked our flexible rate, payment will be taken upon check-out but we require credit or debit card details to secure your booking.
Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Payment is taken upon check-out.
We accept Visa, Amex and Mastercard. Please note payment is taken in the hotel's local currency (EUR) and may be subject to currency conversion fees from your bank.
Paying for someone else?
If you intend to pay for someone’s stay and you will not be present at the point of check-in to show your payment card, for the protection of the card holder a completed Third Party Payment Form is required: download PDF. Please return to us at email@example.com.
Rooms cannot be transferred without prior notice. We are only able to check in guests who have booked and paid for the room online or via our reservations team.
When your booking is complete you'll receive an email containing your confirmation number. Please bring this number with you when you check in together with the payment card that you used to pay as proof of identification. You will be required to enter your pin or sign using the card at Check-In as proof of ID.
If you have booked a room in your name but you do not plan to stay, please tell us the name of the new guest as soon as possible.
Sometimes things change. In light of everything going on, we’re offering free cancellations and changes up to 6pm (local time) the night before your arrival on stays until 31st August 2020. Valid for direct bookings made from 6th March 2020. We promise refunds will be simple and easy. All you need to do is email our reservations team with your details, and a team member will get in touch within 24 hours.
For stays after 31st August 2020 or for stays made before 6th March 2020, our usual cancellation policy applies. You are able to change your booking if you let us know before 4pm (local time) on day of arrival, for which a fee of €20 and the difference in rate will be applied. This is subject to availability of course, but we'll do our best to help. If however you are less than one day from your arrival date you can change your booking directly with the hotel until 4pm on the day of arrival by calling our reservations team on +33 1 85 65 75 00. After that time no changes can be made.
Flexible Rate Bookings
If you need to amend or cancel, you can do so free of charge! Just make sure you contact us at least four days ahead of your scheduled arrival – before 2pm. If you don't, you will be charged for your whole stay. This applies to no-shows as well.
Cancellations and Non-arrivals
Sometimes things change. In light of everything going on, we’re offering free cancellations and changes up to 6pm the night before your arrival on stays until 31st August 2020. Valid for direct bookings made from 6th March 2020. We promise refunds will be simple and easy. All you need to do is email our reservations team with your details, and a team member will get in touch within 24 hours. Cancellation after 6pm the night before your arrival or failing to arrive for your stay means you will be charged for your stay.
For stays after 31st August 2020 or for stays made before 6th March 2020, our usual cancellation policy applies, in that all standard pre-paid bookings are non-refundable. This means cancelling a booking, not arriving for a booked stay or the hotel's denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.
Flex Rate Bookings
Flexible rate bookings must be guaranteed with a credit or debit card at time of booking. Cancellation after 2pm four days before your arrival or failing to arrive for your stay means you will be charged for your stay.
Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled as per your company agreement. Cancellation after your company agreement for your stay means you will be charged for the first night of your stay.
You'll always find the best rates on our website. These are per room, per night and include Value Added Tax at the prevailing rate. City tax is subject to local legal changes, which may require us to collect additional payment upon check-in if city tax increases between the time of booking and arrival.
The majority of bedrooms have double beds. We have a limited number of twin rooms and a few accessible rooms.
Just like you, we like things looking good. Therefore we will charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
We love our four legged friends at The Hoxton and have a number of dedicated rooms and areas they can be in. To ensure the smoothest of stays, have a read through our guidelines below:
- There is no charge for your dog to stay in the room. If a room’s damaged or super messy, there will be a fee for cleaning or repair costs at check-out. To make a booking, please use the Special Requests field on the payment page.
- All dogs need to be kept on a leash or in a carrier when in public areas.
- Dogs are not allowed in restaurant outlets.
- Dogs must be kept on a leash or in a carrier at all times when in public areas of the hotel.
- Owners must be present while any member of the hotel team is in the room with the dog.
- Contact details and pet details must be provided to the reception team (With alternate contact in case of emergency)
- In the event of emergency, if uncontactable you must agree for the hotel to call a vet and release all responsibility should anything adverse happen
- Doggy door hanger is to be kept on the door always, to indicate dog in room.
- Dogs cannot be left unattended in the room, without first informing the Reception team.
- Dogs must have up-to date vaccinations, proof of which should be available on request.
The Hoxton is 100% smoke-free. Smoking is not permitted in any part of the hotel. Should it be brought to our attention smoking has taken place, a cleaning fee of £200 will be assessed.
Your contract is with The Hoxton (Paris) Limited. Please read our T&C's carefully as you will be bound by them.
When our cameras are rolling we clearly display what we’re up to, however, if you're included in any of our photography or video and don't want to be - let us know and we’ll spare your blushes by removing any images of you.
When using our website or our hotel wifi, these Ts and Cs also apply.
Cookie name: csrftoken
This cookie helps prevent cross site request forgery. This cookie holds random string. You can change your browser settings to accept or refuse these cookies. As the means vary from browser to browser, you should visit your browser's Help menu for more information.
Security all transactions and credit card details entered on the website are entered on a secured page and transferred using SSL.