Terms & Conditions
Check in and check out
Flexy Time allows you to choose your own check-in and check-out time for free. Only when you book direct on our website 72 or more hours in advance. Otherwise check-in time is 2pm and check-out time is 12pm. If you’re already booked, but want a late check-out, Reception may extend your check-out time for just €10 an hour up till 4pm, subject to availability.
Flexy Time allows you to choose your own check-in and check-out time for free. Only when you book direct on our website 72 or more hours in advance. If you’re already booked, but want a late check-out, Reception may extend your check-out time for just €10 an hour up till 4pm, subject to availability.
Reservations must be guaranteed with a credit or debit card at time of booking. Payment is taken upon check-out unless otherwise stated when booking.
We accept Visa, Amex and Mastercard. Please note payment is taken in the hotel's local currency (EUR) and may be subject to currency conversion fees from your bank.
Paying for someone else?
If you intend to pay for someone’s stay and you will not be present at the point of check-in to show your payment card, for the protection of the card holder a completed Third Party Payment Form is required: download PDF. Please return to us at email@example.com.
Rooms cannot be transferred without prior notice. We are only able to check in guests who have booked and paid for the room online or via our reservations team.
When your booking is complete you'll receive an email containing your confirmation number. Please bring this number with you when you check in together with the payment card that you used to pay as proof of identification. You will be required to enter your pin or sign using the card at Check-In as proof of ID.
If you have booked a room in your name but you do not plan to stay, please tell us the name of the new guest as soon as possible.
Changes and cancellations
You can amend or cancel your booking free of charge up until 2pm (local time) one day before arrival, unless otherwise stated. All you need to do is email our reservations team with your details, and a team member will get in touch within 24 hours. After that time no changes can be made. Cancellations after 2pm one day before arrival means you will be charged in full for your stay.
Once confirmed your reservation may be cancelled as per your company agreement. Cancellation after your company agreement for your stay means you will be charged for the first night of your stay.
Failing to arrive for your stay means you will be charged the full amount for your booking.
Failing to arrive for your stay means you will be charged for the first night of your booking.
You'll always find the best rates on our website. These are per room, per night and include Value Added Tax at the prevailing rate. City tax is subject to local legal changes, which may require us to collect additional payment upon check-in if city tax increases between the time of booking and arrival.
The majority of bedrooms have double beds. We have a limited number of twin rooms and a few accessible rooms.
Just like you, we like things looking good. Therefore we will charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
We love our four legged friends at The Hoxton and have a number of dedicated rooms and areas they can be in. To ensure the smoothest of stays, have a read through our guidelines below:
- There is no charge for your dog to stay in the room. If a room’s damaged or super messy, there will be a fee for cleaning or repair costs at check-out. To make a booking, please use the Special Requests field on the payment page.
- All dogs need to be kept on a leash or in a carrier when in public areas.
- Dogs are not allowed in restaurant outlets.
- Dogs must be kept on a leash or in a carrier at all times when in public areas of the hotel.
- Owners must be present while any member of the hotel team is in the room with the dog.
- Contact details and pet details must be provided to the reception team (With alternate contact in case of emergency)
- In the event of emergency, if uncontactable you must agree for the hotel to call a vet and release all responsibility should anything adverse happen
- Doggy door hanger is to be kept on the door always, to indicate dog in room.
- Dogs cannot be left unattended in the room, without first informing the Reception team.
- Dogs must have up-to date vaccinations, proof of which should be available on request.
The Hoxton is 100% smoke-free. Smoking is not permitted in any part of the hotel. Should it be brought to our attention smoking has taken place, a cleaning fee of £200 will be assessed.
Your contract is with The Hoxton (Paris) Limited. Please read our T&C's carefully as you will be bound by them.
When our cameras are rolling we clearly display what we’re up to, however, if you're included in any of our photography or video and don't want to be - let us know and we’ll spare your blushes by removing any images of you.
When using our website or our hotel wifi, these Ts and Cs also apply.
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