Guest Service Agent

The Hoxton, Chicago, Illinois

Our story

Just like our doors, our minds are open too. Since we opened our first hotel in Shoreditch, London in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces. Then there's our eclectic program of monthly events where we bring the outside in, working with local creatives to curate events unique to each location.

We proved that style didn’t need to be sacrificed for value and honest pricing is still very much at the heart of everything we do. We opened our second London hotel in 2014, followed by Amsterdam in 2015, Paris in 2017, Williamsburg and Portland in 2018 with Los Angeles, and Chicago coming soon. Each hotel has its own character; however, you’ll find the familiar Hoxton Hustle, incorporating the uniqueness of their neighborhoods using local designers, artists, and illustrators for everything from interiors to wallpaper, art and neighborhood guides.

The Hoxton, Chicago is our third hotel in North America, located in the Fulton Market district, an area that is fast evolving and buzzing with a whole host of new stores, inspiring start-ups, swishy global HQs and an exciting bar and restaurants scene to match. It’s where you want to be in Chi-Town.

The hotel will have 182 bedrooms spread over seven floors, along with a lively open-door lobby, three restaurants and bars, a rooftop swimming pool with views across the city, a retail pop-up, and The Apartment, our unique meetings and events space. Add to all that our two floors of office space for those who are more work than play.

The details

We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role...

The Guest Service Agent will be based at the reception of The Hoxton, Chicago.

You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure.

What’s in it for you…

  • The opportunity to challenge the norm and work in an environment that is both creative and rewarding
  • We’re in it together – you’ll work closely with the Rooms, Sales, and Restaurants teams to make sure the overall operation is running smoothly.

About you

  • You execute. You get things done
  • You’re a natural host and can make guests and team members feel at home in our hotel
  • You have an interest in hotels and creating experiences
  • You are humble. There are no egos, and no drama.
  • You have an eye for detail
  • You’re a team player
  • The chance to join a growing company at an exciting time in the business, with a significant opportunity for development
  • Service is at the heart of what your do; you're imaginative when it comes to creating experiences
  • Highly organized and detail orientated, someone you can rely on to know the answers, or where to find them
  • Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
  • You have the ability to learn quickly and adapt to The Hoxton’s unique culture
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • If we get stuck in a lift with you, we’ll get along nicely and have a laugh along the way

What’s next?

Drop us a line at joinchicago@thehox.com

The Hoxton, Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  True Facts.

 

Postuler Ici
  • Départements: Chicago, Illinois
  • : Full Time, Hourly
  • : Hourly
Postuler Ici